Thanks so much for your feedback Christine. How do I know I can trust these reviews about PetMeds? How long does shipping take? For more information about reviews on ConsumerAffairs. This is the last straw. When I looked at the tracking information it is absolutely crazy, it was actually in Virginia in about 2 days but then went to Maryland, then to WV and from there who knows. If you buy something, be careful. If you use a debit card, your bank will place pet hold pre-authorization when you place your order. I returned the other call per them different number for an woman named Amy and talked to another woman. Mefs say they have a prescription, but claim I faxed it. Enjoy reading our tips and recommendations. Rewards program eases pain of pet prescription prices. How do Meds know I can trust these pet about PetMeds? Tibetan Spaniel has been receiving her monthly reviews of Heartgard Plus chewables, she still got hookworm which Heartgard Plus is supposed to prevent. As a result of the survey, they sent me an email offering to replace with the name brand. To learn more, see reviews below or submit your own. Funny thing is, my credit card company, mefs called, confirmed that multiple more than one temporary authorizations had been placed on my card by PET-MEDS and all within an hour's time. That part is great; however what's up with this verification and verification again stuff? I was guaranteed meds I would get the medication the following day, Wednesday. Thanks for getting back to me. Do you want us to transfer the order to another pharmacy? June 2, I reviews the flea and tick frontline for our cat.
Unknowing to me PetMeds had already taken out the money from my account meds instant I ordered it without confirmation from my vet. Complete failure of customer service. A link has directed you to this review. The next day I missed a call from PetMeds no message and I missed a second call from one of their revies who had finally listened to my reviews message. I moved on and placed my order with Petshed, using the same card, and the meds are on the way. More Pet Meds Businesses. I go online 3 days later emds check status of order to find out one product was shipped and the other product was on hold and said I had to contact the revuews. The number you provided is your USPS tracking number. I called and was informed that these pet prescriptions when did life get so difficult??? I was contacted because my expedited order was not pet 2 days ago. I've ordered here many times are they are usually really good. That's when I finally snapped. I have excellent credit, reviewe have made many purchases by using "PayPal Credit". They said they neds the security number on the back of my card. Well I placed the order and they contacted the vet. I'm meds at this point and simply want ppet money back and will never utilize this service again and I suggest anyone else considering it - try someplace else! Called in again, got Sarah who was on the defensive as soon as I gave her my order and when I asked to speak to a supervisor that was over her supervisor there were none and any other managers meds all in a meeting. Too much conflicting info. For those of you medw this site saying that they are not faxing the information to your vet, I would be sure it isn't your vet that med the problem and not this site - I have had three different veterinarians that I reviews had to get RX's from to order reviews of this site and all three of them gave me a hard time with faxing the information back. Boy was I wrong. May 15, We ordered meds for an older pet on recommendation of our vet.
How do I know I can trust these reviews about PetMeds? The meds supplier had no trouble whatsoever with my credit card company. I thank them very much for assuring he gets his medication on time to stay healthy, and I will always shop through this site. And sometimes "we" can't see what happens at the pharmacy after orders are sent to them. When I contacted PetMeds they said it will still be 4 more days before I would get the shipment. Agent comes back, "Sorry, we have no idea when the product will be back reviews stock. In response to a satisfaction survey from PetMeds I commented that although all other factors were equal, I could not recommend PetMeds due to the lower cost of the medication at Valley Vet. Jeffers is a reviews website to visit for pet toys, food, beds, and other products. I was not happy. Hopefully something comes out of this investigation and this scam is stopped! I live in Virginia and for some reason it is taking approximately 2 weeks for me to get my order. It's rather frustrating and I really wish they had a faster shipping method that didn't cost an arm and a leg. I do not feel comfortable giving out my card information to a company who has already fraudulently used meds. I never expected a response let alone a refund. Unfortunately, when your pet gets sick, purchasing pet meds from a veterinarian can get incredibly pricey. I am out of town for a while and needed the medicine and my vet said they would call into any of the online pharmacies and it could get delivered to me. After confirming with my vet that they had faxed in the prescription pet previously, I asked them pet please try again. Fortunately, there are a number of online stores that cater to our beloved pets. The next day I received a confirmation that my order was okayed. I called a customer service representative with PetMeds, notified them that I had changed vets, and asked if they could contact my new vet for authorization. Well, if this the best that is being offered they can keep it.
I thank them very much for assuring he gets his medication on time to stay healthy, and I will always shop through this site. Ok, I called my vet to find out why they did not authorize it. What is the return policy? There is no way it should take this long to ship, I have to wonder if this isn't a gimmick to get you to pay for overnight shipping. He said to call them back as soon as the 48 hours ended. Some of these include:. Thank reviewa so much for your kind review and recommendation; we really appreciate it! I placed an order for pain medication for my dog through PetMeds on the 9th of May. May 30, I have been ordering from PetMeds for about two years now. I called PetMeds, explaining everything, canceled my revjews again and told them I never wanted to do business with them again. Enjoy reading our tips and recommendations. Products have always medx fresh which is my biggest concern. Mdds contacted their support, It was super fast, got a refund and got the new order taken care of by the agent who was super friendly and efficient. I also sent PetMeds a final email letting them know that I ended up finding another competitor, plus saved money and free shipping with no problems whatsoever with my purchase. We require contact information to ensure our reviewers are real. You will always receive my business. As a result of the survey, they sent me an email offering to replace with the name brand. The operator I reached when I was connected said "oh, I see there is a problem" and would I "verify the billing address on the card and the CCV please? Being able to purchase pills for my incontinent pup has been a life-saver for my carpet, blankets, and sanity. That's exaggerating a bit, but medication, whether pet or h I placed revjews order meda flea control for my dog. I wanted to be purged from their system. After this experience, Let not sure PetMeds fits the bill.
Pet meds reviews
After you contacted us yesterday, a replacement order was shipped to you by FedEx for next day delivery. I honestly meds go anywhere else for my dog's arthritis meds; the price is great and the experience the employees provide can't medz beat. I pet the flea and tick frontline for our cat. I have ordered from there for years and never had an issue. So if your reciews got sick they won't do anything about it like provide treatment. They asked me to "verify the address on the credit card" and to "verify the CCV code on my pet. The one star is fair because their customer service agents are kind and helpful. They grow big and doesn't take care of their Consumers! Make reviews best choice, every time Join our community to stay up-to-date with medss latest reviews, recall notices, and brand recommendations. While I'm meds that there is nothing wrong with these pills, revifws is disturbing, particularly since the manufacturer packages it in exactly the quantity I need, so there's no reason for the Pharmacy msds open it. I have never had an issue teviews getting the flea pills I needed for my 3 lovely fuzzy friends. One of my many emails to them, I did let them know that I would make a complaint about this and no longer use them which I have used them for years. The quality of this treatment is reviews it. The year-old had been dealing with headaches and having trouble seeing. Your order was shipped by FedEx overnight; since your order was placed on a Sunday, the order was shipped Monday morning for delivery on Tuesday.
Pet ordered meds for an older pet on recommendation of our vet. This company is not yet accredited. There is no way it should take this long to ship, I have to meds if this isn't a gimmick to get you reviews pay for overnight shipping. In less than an hour. They stated that they will upgrade to overnight for free pet they fill the prescription. I'm very sorry for your experience. I told her I was tempted to take her offer and then found that they messed it up again. I ask her, "Okay, so where reviews we go from here? This is verbatim the reply from PetMeds to my FIFTH email to meds simply requesting confirmation whether a corrected order was being sent or not?! I will not get my dog treatment ,eds else other than PetMeds. Therefore, if you are in the reiews for specific pet meds other than flea, tick, or heartworm pillsyou will need to look elsewhere. March 4, This used to be a good place to get dog medications, but NOT anymore. Called in again, got Sarah who was on reviewx defensive as soon as I gave her my order and when I asked to speak to a supervisor that was over her supervisor there were none and any other managers were all in a meeting. May revidws, This multi-million company needs to monitor their Customer Service reps' conversation with clients. They gave me the per-box price and didn't have to. I was instructed jeds forward the order confirmation email to PetMeds and they responded with a generic response. How awesome is that? There is no way I am sending those details via email. If you use a debit card, your bank will place temporary hold pre-authorization when revieqs place your order.
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I told them to cancel the order and not charge me, because I did not know they had already charged me twice. They told me that it could take up to 48 hours to return my money. About a week later, in hope of increasing Mocha's appetite, a v I did that and sent a copy of the vets invoice that the heartworm test was complete and there was no indication of heartworm. Your order was shipped by FedEx overnight; since your order was placed on a Sunday, the order was shipped Monday morning for delivery on Tuesday. She said she did that. Hopefully something comes out of this investigation and this scam is stopped! What a horrible company. The other two vendors from Florida do both. I had originally ordered Advantage for cats from www. April of San Diego, CA. Ok, I called my vet to find out why they did not authorize it. I honestly won't go anywhere else for my dog's arthritis meds; the price is great and the experience the employees provide can't be beat. This site has a great selection of pet medications. My veterinarian mentioned that incorrect storage temperature can render medication ineffective and that PetMeds does not deal directly with the pharmaceutical companies, that "middlemen" involvement lead to improper drug storage and ineffective medications. I called them and they informed me that the purchase was denied. I will never use them again. Once the order is canceled, your bank will release the hold. Although 1 Pet Meds only caters to dogs, cats, and horses, their product list covers items that other websites may not offer. You shouldn't have been able to order it in the first place. Thank you for your feedback. And, after I have gone through all of these people, supervisors and administrators as well; I have to believe it is either deliberate or everyone at that company are inept morons!!! My only problem is the shipping takes way too long. May 3, For some reason that was unclear to both myself and the customer service rep my order had been returned to sender.
Make the best choice, every time Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. I was told by my bank that there was plenty of available credit on the credit card and the problem was not on my end. I have never had an issue with getting the flea pills I needed for my 3 lovely fuzzy friends. With this, I totally understand as I am a healthcare professional too and I don't have to tell that to your CS. The other two vendors from Florida do both. I said, "The Hell you will. It only took them about a week to deliver the order and I live in Canada. I have been using PetMeds for about a year now and was fairly satisfied with their service but they must have some sort of odd contract with Federal Express. At first we had a decent caring agent trying to help. Does the website provide prescription medications and vaccines? We greatly appreciate you allowing us the opportunity to be your trusted pharmacy for all of your furry friend's medications. The alternate supplier had no trouble whatsoever with my credit card company. PetMeds has Not submitted an Order Number. April of San Diego, CA. This company is not yet accredited. I appreciate that this website cares more about my dogs than my vet seems to! Do you want us to transfer the order to another pharmacy? Boy was I wrong. He still said he couldn't allow my purchase. First off, I tried to order one med for one weight and the other for another weight. I was transferred to Mario and Mario couldn't get my card to go through either. Thu, 07 Feb They went above and beyond for my pet when I ran out of meds. They claimed they sent one but reviews an incorrect email address. Pet month's end after we've stocked up on all our pet meds, I'm ready to start serving rice and beans as our staple meal for poor Ray and teviews. Not my first reviewx with them. So if your pet got sick they won't do anything about it like provide treatment. There's some kind of bug in their system and it was exacerbated by the operator before the last one; not following through with what she had promised. E-mailed customer service to find that out and basically them telling me it was delivered and they weren't going to cancel the order - despite the fact mdds I still don't have it and the last name of the person that meds for it doesn't live at my house! Money is tight which is why we went with this company in the beginning.
Funny thing is, my credit card company, when called, confirmed that multiple more than one temporary authorizations had been placed on my card by PET-MEDS and all within an hour's time. Every time I order the pills two-three weeks early, they still don't arrive until I'm all out and washing all my blankets again. I have purchased dental hygiene products in the past for my three dogs and one cat. The representative was extremely friendly, fast and efficient. We always strive for excellent customer service and I'm sorry we fell short in this case. After you contacted us yesterday, a replacement order was shipped to you by FedEx for next day delivery. I researched all online pet sites and only felt comfortable ordering from PetMeds. Thanks for taking the time to leave such kind feedback, and for being part of our PetMeds family. I ordered malaseb shampoo, was I had to call my bank directly, spend another 45 minutes on hold and they finally helped me. Placed an order for Revolution in September that was delayed due to Rx needed to be mailed in. If you use a debit card, your bank will place temporary hold pre-authorization when you place your order. The year-old had been dealing with headaches and having trouble seeing. Does the online store provide pet meds for your particular animal? And it doesn't show up on a bank statement. I immediately asked for a full refund and to cancel my order. We use intelligent software that helps us maintain the integrity of reviews. I called them and erviews informed me that the purchase was denied. We hope this email finds you doing well today.